Shipping Scope: We specialize in secure and prompt shipping for all automotive interior storage solutions, including headrest hooks, console storage boxes, seat gap fillers, and trunk organizers.
1. Order Processing Time
All orders containing car storage accessories are processed within 1 to 3 business days (excluding weekends and official holidays) after receiving your order confirmation email.
- Orders placed before 12:00 PM CET are processed on the same business day whenever possible.
- You will receive another notification email with tracking information as soon as your order has shipped.
- During peak promotional periods or holidays, order handling times may expand by an additional 1–2 business days.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on destination and package weight.
| Shipping Option |
Estimated Delivery Time |
Shipping Cost |
| Standard Regional Shipping (EU/UK) |
3 - 7 Business Days |
Calculated at Checkout (Free over $50) |
| Standard International Shipping (US/Global) |
7 - 14 Business Days |
Flat Rate / Calculated at Checkout |
| Express Air Cargo |
3 - 5 Business Days |
Calculated at Checkout |
3. Packaging & Item Protection
Because automotive accessories such as rigid plastic organizers, faux leather storage boxes, and metallic headrest hooks require protection against collision during transit, we utilize cushioned bubble wrap, corrugated outer boxing, and custom dividers to ensure products arrive in pristine condition.
4. Shipment Tracking
When your order ships, you will receive an automated email containing a tracking number and link. Please allow up to 48 hours for tracking details to update on the carrier's portal.
5. Customs, Duties, and Taxes
M.C.F. Motor Company Fahrzeugvertriebsgesellschaft mbH is not responsible for any customs clearance fees, import duties, or taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Incorrect Shipping Addresses & Undeliverable Packages
Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.
- If a package is returned to our warehouse as undeliverable due to an incorrect address or failure to collect from a local postal depot, the customer will be responsible for re-shipping fees.
- If you notice an error in your address, please contact us immediately at [email protected] before the order is dispatched.
7. Lost, Stolen, or Damaged Packages in Transit
If your package arrives visibly damaged or if your tracking status shows delivered but you have not received it:
-
Damaged Goods: Take photos of the outer box and the damaged product (e.g., cracked hook or broken organizer panel) immediately and email customer support within 48 hours.
-
Lost/Stolen Packages: If your package is lost in transit, please contact us so we can open an investigation with the shipping carrier.
8. PO Boxes & APO/FPO Addresses
We accept shipments to PO Boxes and APO/FPO military addresses for standard items (such as small headrest hooks). Larger multi-layer trunk storage boxes may require a physical residential or commercial address depending on local postal carrier constraints.
9. Contact Information
For any questions regarding shipping times, order tracking, or carrier issues, please contact us:
M.C.F. Motor Company Fahrzeugvertriebsgesellschaft mit beschränkter Haftung
Office Address: 9-13 Ollenhauerstr., 13403 Berlin, Germany
Customer Support Email: [email protected]
Official Website: qpexj7-zu.myshopify.com
