Refund policy

We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, uninstalled, and in the exact same condition that you received it.
• For car hooks & organizers: Plastic parts, mounting brackets, headrest attachments, or adhesive pads must not show signs of wear, installation, or alteration.
• Items must be returned in their original packaging, including all dividers, inserts, and manuals.
• A valid proof of purchase (order confirmation or receipt) is required.

To initiate a return, please follow these steps:

• Contact our support team via email at [email protected] with your Order Number and photos/videos of the item.
• Once approved, our team will provide you with the detailed return instructions and shipping address.
• Items sent back to us without prior authorization will not be accepted or processed.

Please inspect your order upon reception. If your car organizer or hooks arrive damaged, broken during transit, or missing parts, contact us immediately within 48 hours of delivery. Please include photos of the packaging and item so we can evaluate the issue and arrange a replacement or full refund.

Once your returned item is received and inspected at our Berlin facility, we will send you an email notifying you that we have received your returned item and whether your refund has been approved or rejected.

• Approved Refunds: Funds will automatically be credited back to your original payment method within 5–10 business days, depending on your bank or credit card provider.
• Partial Refunds: May be granted in situations where the item shows obvious signs of use, missing accessory components (e.g., organizer dividers or hooks), or returned past the 30-day window without prior consent.

The fastest way to ensure you get the car accessory you want (e.g., a different size storage box or a different style of headrest hook) is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Certain types of goods cannot be returned:

• Customized, personalized, or custom-fit vehicle mats and organizers made to specific vehicle dimensions.
• Gift cards and clearance / final-sale items.
• Items damaged due to improper installation or misuse by the customer.

If you haven't received a refund yet after approval:

• First check your bank account or credit card statement again.
• Contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

For questions or formal inquiries regarding our return and refund practices, please reach out to our team: